Merchandise is eligible for a refund within 7 days of receiving your order, only if it has arrived damaged. Only items with manufacturer defects are eligible for returns. Customers must notify us of any issue within 7 days of receiving the order. Requests submitted after this period will not be processed. The item must be returned in approved, saleable condition. Refunds are only applicable to full-priced items and must meet our return conditions. Customers are responsible for all shipping fees associated with Returns.
To qualify, items must:
We have a strict return policy to ensure every customer receives their order in perfect condition.
Returns Address: NADI LLC, P.O. Box 701008 Houston, TX 77270
Each NADI garment undergoes two quality control inspections prior to shipment. While we prioritize craftsmanship and careful production over speed, we understand that occasional issues may occur.
If an item arrives with damage that renders it unwearable, customers must notify us within 24 hours of delivery. Reports submitted after this time frame will not be eligible for review.
Please note that all hand-beaded pieces include a complimentary repair kit. In the rare event that a bead becomes loose during wear or handling, this kit is intended for minor bead replacement and maintenance.
Items that do not fit are eligible for exchange within the 7-day window, based on availability.
Customers are responsible for all shipping fees associated with exchanges.
The following items cannot be returned or exchanged under any circumstances:
Our made-to-measure service offers a personalized fit, crafted specifically to your body measurements. Each garment is individually produced by our team to ensure precision and comfort.
To proceed with this option, we’ll require the following measurements:
Measurements can be submitted on the custom order page of the product you’re interested in. Please note that an additional fee applies for made-to-measure orders.
Important Information
This service applies to sizing and fit adjustments only. Requests to modify the garment’s design, silhouette, proportions, fabric, or color are not accommodated through the made-to-measure option.
For inquiries regarding custom materials or color variations, please contact us directly for further guidance.
All orders require 1–3 weeks of processing prior to shipment. While many items may ship sooner, this timeframe allows us to maintain our quality standards. Customers will receive updates throughout the process.
Shipping fees are non-refundable, except in cases where an order is canceled prior to shipment.
Once an order has been dispatched, responsibility for delivery transfers to the courier. For any transit or delivery concerns, we recommend contacting the shipping carrier directly using the tracking information provided. While the NADI team is happy to assist where possible, we are unable to control packages once they are in the carrier’s possession.
US
Standard Shipping (3-5 days) - $8
Express Shipping (1-2 days) - $15
All applicable tariffs, customs duties, and import fees are fully included in your shipping cost. No additional charges will be due upon delivery.
All shipping rates vary depending on the country.
Last Updated: January 10th, 2026
At NADI, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how NADI (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website, make a purchase, interact with us online or offline, or otherwise engage with our services.
By accessing or using our website, placing an order, or communicating with us, you agree to the practices described in this Policy.
For purposes of this Policy, “personal information” means information that identifies or can reasonably be linked to you as an individual, such as your name, email address, shipping address, phone number, or payment details.
We collect information to provide and improve our products, services, and customer experience. The types of information we may collect include:
1. Contact Information
Such as your name, billing and shipping address, email address, and phone number.
2. Purchase & Order Information
Including items purchased, customized or made-to-measure details (such as measurements where applicable), payment method and payment information, order history, billing and shipping details, and communications related to your orders.
3. Account & Profile Information
If you create an account, we may collect login credentials, saved preferences, wish lists, shopping cart contents, order history, and other account-related details.
4. Preference Information
Including your communication preferences, style interests, marketing preferences, and interactions with our emails, website, or campaigns.
5. Demographic Information
Such as age range, gender, ZIP/postal code, or similar information you voluntarily provide.
6. Communications & Customer Support
Records of emails, messages, or phone calls with our team, including call recordings where permitted by law.
7. Device & Usage Information (Automatically Collected)
When you visit our website or interact with our emails, we may automatically collect information such as:
This information helps us understand how customers use our site and improve performance and design.
We collect information in several ways, including:
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze traffic, personalize content, and support marketing efforts. You may adjust your browser settings to manage or block cookies, though doing so may affect site functionality.
We use personal information for legitimate business purposes, including:
We do not sell your personal information. We may share personal information only as necessary, including with:
We may work with third-party advertising and analytics partners to display relevant ads and understand usage patterns across devices. These partners may collect information through cookies or similar technologies.
You can manage advertising preferences through industry opt-out tools such as:
The NADI mobile message service (the "Service") is operated by NADI (“NADI”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to NADI’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of NADI through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with NADI. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to NADI or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other NADI mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to NADI or email nadibydani@gmail.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You have control over how your information is used:
We take reasonable administrative, technical, and physical measures to safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
We encourage you to protect your account by:
NADI does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties and encourage you to review their policies independently.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated Policy.
Last updated: Jan. 14, 2026
